Central IT Consultations/Support

Self-service portal

  • https://self-service.ohmportal.de/
    Please note: You will need to use the VPN to access the self-service portal from outside the university network (e.g., via Wi-Fi or off campus).

‘Know-How-Datenbank’

The database contains detailed instructions for many IT systems and FAQs.

Ticket system

In the self-service portal, you can submit requests directly to Central IT (you will receive a ticket and a reply as soon as possible).

You can follow the progress of your open tickets.

Assistance by telephone, email, or at the IT Service Desk

By email

Enquiries by email can be sent at all times and are answered as quickly as possible.

By phone

The Central IT hotline offers direct contact for questions about IT services.

  • Telephone: 0911 5880-4848

Opening/Contact hours

You can reach the IT Center hotline by telephone during the IT Service Desk opening hours. 

On campus

Our IT Service Desk offers direct contact and short response times for urgent questions about IT services.

Where?

When?